Disclaimer

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• Use of Customer Utilities
  For jet washing services, we require access to an outdoor water supply and electricity at your property. Please ensure these are available and accessible on the day of service.

• Weather Conditions
  Window cleaning results can be affected by weather conditions. While we take care to provide a streak-free finish, factors such as direct sunlight, high winds, or rain may cause streaking or spotting after the service.

• Photo Disclaimer
  We may take before-and-after photos of the work we carry out to record results and for use in our portfolio, website, or marketing materials. These images will only ever show the areas we have cleaned or repaired and will never include personal or identifying details without your permission.

Payment is due in full immediately upon completion of the job.

• We accept cash or card payments on the day.
  
• A receipt can be provided immediately on request for card payments.

• Please ensure payment is ready to avoid any delays.

• Debris & Blockages
  During the cleaning process, we remove leaves, moss, and general debris from gutters and downpipes. However, some downpipes may contain compacted blockages below ground level that cannot be reached without specialist equipment. We will always do our best to clear them, but we cannot accept responsibility for blockages that cannot be accessed or fully cleared.

• Pre-Existing Damage
  Gutters, clips, and fascia boards can weaken over time due to age, weather exposure, or previous installation issues. While we work carefully, occasionally these weakened parts may break or detach during cleaning. We cannot be held responsible for any pre-existing wear or structural weakness that becomes evident during the service.

• Water Flow & Testing
  Jet washing can result in water and dirt run-off in surrounding areas. We take steps to minimise this, but some temporary splashing is unavoidable.

• Roof Access Limitations
  We do not walk on roofs or access unsafe areas. In cases where gutters cannot be safely reached with our equipment, we will inform you and adjust or cancel the service as needed.

• Grouting and Sand Displacement
  The jet washing process uses high-pressure water that can in some instances loosen or dislodge grouting, mortar, or sand between paving stones. This is a natural result of cleaning and we cannot accept responsibility for any displacement that occurs.

• Delicate Surfaces
  Some surfaces may not be suitable for high-pressure cleaning. If you have concerns about delicate materials or pre-existing wear and tear, please advise us in advance so we can assess and adjust our methods if possible.

• Water Run-Off
  Jet washing can result in water and dirt run-off in surrounding areas. We take steps to minimise this, but some temporary splashing is unavoidable.

While we take every precaution to protect your property and deliver excellent results, EverClean London cannot be held liable for:

• Damage resulting from pre-existing faults, poor surface condition, or fragile materials.
• Natural wear caused by professional cleaning methods.
• Any adverse effects due to weather following the completion of our services.

Customer Responsibilities

• Ensure access to water and electricity for jet washing.
• Secure pets, children, and fragile items during service.
• Notify us of any areas of concern before work begins.